WHAT KIND OF MATERIAL ARE AU MEXIQUE LEATHER GOODS MADE OF?
The majority of our bags are made out of the finest cowhide leather that comes from León Mexico.
Au Mexique leather goods are handcrafted by a team of 30 artisans in a workshop located in León, Mexico, which is the mecca of leather in Mexico.
HOW CAN I TRACK MY ORDER?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. You will also be emailed once your package is shipped.
WHEN WILL MY ORDER SHIP?
Most orders ship within 1-2 business days of purchase, but if we can do it before that amount of time, we will! We ship all of our products via USPS or FedEx.
WHERE DOES MY ORDER SHIP FROM?
Our bags currently ship from Texas, so most packages sent within the U.S. will arrive between 2-5 business days, depending on location. International orders outside of the U.S. and Mexico can take up to 10-15 business days to arrive.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
No, you will not have to! Since everything ships from El Paso, Texas, no need to worry about international taxes & duties.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 12-24 hours, and once we have processed your order, we will be unable to make any changes.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order. Go ahead and place a new order for the item, then contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
WHAT IS YOUR RETURN POLICY?
Our return policy lasts 15 days.
Merchandise is accepted for full REFUND or store credit if returned in original condition within 15 days of the date that your order was delivered, accompanied by the return form and the original receipt. In the case that the merchandise is returned after the 15-day period (but before the 30 days) since delivery date, you will receive an Au Mexique STORE CREDIT.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Please allow 7-11 business days for processing returns. If you qualify for a refund, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. For store credit, you will receive a promo code via email.
I RECEIVED AN AU MEXIQUE GIFT CARD/PROMO CODE. HOW DO I USE IT?
1. Under the Payment section during checkout, click the “Add a PROMO Code” button.
2. Enter the PROMO code that was sent to you via email.
3. Click “Apply PROMO code”.
4. The amount will be deducted from your order total.
HOW CAN I CONTACT AU MEXIQUE?
You can send us an email to firstname.lastname@example.org or contact us via message/comment through our Facebook and Instagram accounts.
WHAT ARE YOUR BUSINESS HOURS?
We are open for business Monday-Friday from 9:00am - 5:00pm Central Standard Time. However, since we want to provide you with amazing customer service, we will get back to you as soon as possible. Just keep in mind that we (or should I say “I”) are a one-woman show right nowJ
Emails sent over the weekend will be answered on the following business day, if not before then!
DO YOU HAVE ANY STORE LOCATIONS?
No, we currently operate online only! Maybe one day we will open our own store.